Returns and refunds.

Contact us as soon as reasonably possible with your order number, a description of the issue, and clear photos where useful. Keep the product and packaging until we confirm the next step. We may arrange a replacement, repair, refund, or return depending on the circumstances.

Change-of-mind refund claims must be submitted within 30 days of delivery arrival. Contact us before sending an item back. Items generally need to be unused, unopened, and in their original condition. Hygiene-sensitive, opened, or personalised products may not be eligible unless they are faulty or consumer law requires another remedy. Return postage may apply for change-of-mind returns.

Approved refunds are returned to the original payment method where possible. Your bank or payment provider may take additional business days to show the funds. Corporate Program cancellations stop future charges according to the agreed plan and the cancellation status confirmed with the programme administrator.

The Maman Box does not provide medical advice. If a product causes discomfort or you are unsure whether it is suitable for you, stop using it and speak with a qualified health professional.